Professional history and key achievements in IT support and network infrastructure.
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Education
Bachelor of Science in Information Technology
Iloilo Science and Technology University · 2019 – 2023
May 2024 — Present
IT Support Specialist
New Panay Agri-Ventures Development, Inc.
Provided desktop support for Microsoft Office, Microsoft 365 (Lists, PowerApps, SharePoint, Teams, OneDrive), network drive mapping, Windows OS, printer connectivity, standalone applications (truck scale, feed mill), and antivirus systems (Symantec).
Configured network parameters — IP address, DNS, gateway — across system units, mini PCs, printers, Smart UPS units, laptops, local servers, NVRs, access points, network switches, and CCTV cameras.
Executed VLAN configuration and management of network switches from Cisco, Aruba, and Huawei.
Achieved 98% system uptime by performing OS updates, reimaging, and backups for Windows environments and standalone applications, including mirror backups for servers and local/hybrid backups for switches, APs, databases, and other IT assets.
Administered an inventory of 500+ CCTV cameras, 200+ laptops/desktops, and other IT equipment using Microsoft List, Power BI, SharePoint, and PowerApps.
Delivered 10+ daily remote support sessions to branch locations via MS Quick Assist, AnyDesk, and RDP.
Performed real-time surveillance and system health monitoring of up to 10 NVR servers and associated CCTV camera feeds via Smart PSS.
Facilitated organizational management — meetings, seminars, orientations — via MS Teams and Outlook.
Served as a hardware specialist with extensive hands-on experience troubleshooting and repairing laptops, system units, and mini PCs, including soldering, upgrade recommendations, and device evaluation.
Currently developing skills in Python, CodeIgniter, Bootstrap, Angular, VS Code, Canva, Photoshop, Linux, and macOS.